Please note: Items are personalised and made especially for you, so it cannot normally be returned or cancelled once made unless it is faulty, damaged, incorrect or not as described.

 Delivery

We aim to dispatch orders as quickly as possible and will provide tracking details where available.

Please make sure the delivery address provided with your order is correct and that someone is available to receive the parcel where required.

If a delivery is attempted, it is the customer's responsibility to arrange redelivery or collection with the delivery provider using the details they provide.

If an order is returned to us because delivery was attempted but the parcel was not collected or redelivery was not arranged, we will contact you to arrange for it to be sent again. Additional postage charges may apply.

If your order hasn't arrived when expected, please contact us and we'll be happy to investigate with the delivery provider.

 Personalised Items

Many of our products are made or personalised specifically for you. Because of this, personalised or made-to-order products cannot normally be cancelled or returned simply because you have changed your mind.

This does not affect your statutory rights. If your item is faulty, damaged, incorrect or not as described, please contact us and we'll put it right